a virtual assistant!
Being in the customer service industry is tough! The good part is sometimes, you don’t have to answer calls, only checking emails.
Checking emails is easy but dealing with the emails would be a different story. Some people can be very polite, others can be super rude.
There are times when people are getting really mad, you can expect to see some F-word, B-word and other vulgar words.
You CANNOT be personal when dealing with company emails. You NEED to be polite even when the person on the other end is screaming all the vulgar words at you, scolding you or perhaps swearing!
In the end, it is all about being polite when replying to all company emails.
So, if you want to be a virtual assistant, you need to be tough enough to handle really “rude” emails and at the same time, you have to play nice.
Are you up for the challenge?
Last 5 posts by Sarah Lam
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I believe it's no easy task to be a VA. Although I'm not one but even by handling own online matters I understand how overwhelming things could get. Passion and patience is what keeps me going. Wish you the best & thanks so much for visiting earlier.
My recent post How to Manage Busy Social Networking Life with Multiple Projects at Hand
Twitter: writingc
March 31, 2010 at 1:16 pm | Permalink |
You are welcome Ching Ya! Thanks for visiting.